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FunnelFox Protect alerts you about pending chargeback disputes before they reach card networks, reducing the risk of your payment provider account being blocked.
This is a paid service. Please contact your Customer Success Manager to enable it.

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How it works

FunnelFox Protect intercepts disputes before they become chargebacks. Compare the two scenarios below to see the difference. Without FunnelFox Protect:
1

Customer files a dispute

Customer files a transaction dispute with their bank.
2

Card network processes chargeback

Card network processes the chargeback and withdraws funds.
3

Account block risk

PSP blocks your merchant account due to frequent chargebacks.
With FunnelFox Protect enabled:
1

Customer files a dispute

Customer files a transaction dispute with their card issuer.
2

Automatic refund

FunnelFox Protect automatically refunds the transaction before it becomes a chargeback.
3

Account stays protected

Your merchant account remains in good standing since no chargeback is recorded with the card network.

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Setup

To start protecting your merchant account, you need to enable the service and configure your payment provider details. This allows FunnelFox Protect to monitor and respond to disputes automatically.
  1. Ask your Customer Success Manager to enable FunnelFox Protect.
  2. Go to Integrations > FunnelFox Protect.
  3. Configure the integration:
  • PSP Name: Your payment service provider name (e.g., Stripe, Primer, Solidgate). Used to identify the dispute source.
  • Descriptor: Text shown on your customer’s card statement. Helps match disputes to your business.
  • Legal entity (optional): Legal entity under which your merchant account is registered. Fill in if you operate multiple companies.
  • Internal ID (optional): Your internal merchant or account identifier. Can help with integration and tracking.
  • Visa CAID: Unique Visa Card Acceptor ID for your merchant account. Used for tracking and handling Visa card disputes.
  • Visa BIN: Bank Identification Number for your Visa transactions. The first 6 digits of the card number, used for payment routing.
  • MCC: Merchant Category Code — a four-digit code that defines your business category for payment systems.
  1. Click Add alert for PSP to set up FunnelFox Protect for another PSP.
  2. Click Save changes.