Actions & Triggers

Actions are the things that happen in your funnel. When someone clicks a button, selects an option, or completes a purchase - actions determine what comes next. They’re the logic that turns static screens into interactive experiences.

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How It Works

Elements have triggers → Triggers fire actions → Actions do things Every interactive element (buttons, options, inputs) has triggers that detect user interactions. When triggered, they execute actions you’ve configured.

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Quick Reference

Here’s every action available in FunnelFox:

Action	What it does	Common trigger
Navigate	Move to another screen	Button click
External Link	Open website/app store	Button click
Show/Hide	Toggle element visibility	Option selected
Purchase	Upsell with stored card	Button click
Scroll To	Jump to page section	Link click
Cancel Subscription	End user’s subscription	Cancel button
Pause Subscription	Temporarily suspend	Pause option
Gift Free Period	Extend without charge	Retention offer
Swap Subscription	Change to different plan	Downgrade option
Do Nothing	No operation	Custom JavaScript

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Common Patterns

Before diving into all the details, here are the patterns you’ll use most:

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Essential Actions

These are the actions you’ll use in almost every funnel:

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Navigate

Move users between screens in your funnel. When to use: Moving forward in your funnel, jumping to specific sections, or creating branching paths based on user choices. Settings:

• Destination: Where to go
  • “Next screen” - continues the sequence
  • Specific screen - jump anywhere in your funnel
• Delay (optional): Pause before navigating - useful for showing a quick message first

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Show/Hide Element

Control what’s visible on the screen. When to use: Progressive disclosure, showing error messages, revealing additional options, or creating interactive experiences. Settings:

• Element: Which element to control
• Action: Show, Hide, or Toggle
• Delay (optional): Smooth transitions with timing

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External Link

Send users to websites, app stores, or set up deep links. When to use: App downloads, terms of service, partner sites, or any external destination. Settings:

• URL: Where to send them
• New tab: Keep your funnel open in background
• Track as CTA: Count in conversion metrics
• Delay (optional): Show message before redirecting

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Payment Actions

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Purchase

Process payments for upsells and one-click purchases using stored card details. When to use: Upsells after initial purchase, one-click upgrades, or additional offers. NOT for initial checkout - the Checkout element handles that with its own richer built-in payment flow. Core settings:

• Provider: Stripe or Paddle (only these are supported for now)
• Product: What they’re buying (from your PSP catalog)
• Type:
  • One-time payment
  • Subscription
  • Free trial (no charge, then subscription)
  • Paid trial (reduced price, then full subscription)

Advanced options:

• Allow promocodes: Let users enter discount codes
  • Can pre-fill from URL using {{query.promo_code}}
  • See Variables for details
• Stripe Tax: Automatic tax calculation (Stripe only)
• Custom value: Override price for analytics

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Handling Purchase Outcomes

Every purchase action needs three outcome handlers:

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Advanced Features

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Dynamic Actions

Make actions adapt based on user data. Instead of everyone getting the same experience, personalize the journey. How it works: Example: Age-based navigation

• User selects “18-24” → Show student discount
• User selects “25-34” → Show professional plans
• User selects “35+” → Show family packages

Supported actions: Navigate, Show/Hide, External Link, Purchase

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Scroll To

Smoothly scroll to a specific element on the same screen. When to use: Most commonly for paywall screens which tend to be longer with multiple pricing tiers, testimonials, and FAQs. Also useful for jumping to specific sections on any longer screen. Settings:

• Target element: Where to scroll
• Delay (optional): Wait before scrolling

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Cancellation Actions

Special actions only available in cancellation funnels. These help retain customers who want to leave. See Cancellation Funnels for setup details.

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Pause Subscription

Temporarily suspend billing and access. When to use: Seasonal products, temporary financial issues, or giving users a break without losing them completely.

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Gift Free Period

Extend their subscription without charging. When to use: Retention offer for unhappy customers, or buying time to demonstrate value. Settings:

• Duration: How long (days, weeks, months)
• Amount: How many periods

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Swap Subscription

Change to a different plan (usually cheaper). When to use: Downsell to retain price-sensitive customers who would otherwise cancel completely. Settings:

• New plan: Target subscription from your catalog
• Provider: Must match current subscription

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Cancel Subscription

Process the cancellation if retention fails. When to use: Final option after exhausting retention offers. Always gather feedback about why they’re leaving.

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Utility Actions

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Do Nothing

A special action that performs no operation. When to use:

• Placeholder while building
• Custom JavaScript handles the interaction
• Testing trigger configurations

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Troubleshooting

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Next Steps

• Variables & Dynamic Content - Use URL parameters and user data
• Element Reference - See which elements support which actions
• Publishing Guide - Test actions in preview mode
• Localization - Translate dynamic content