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Managing subscriptions across multiple PSPs requires logging into different dashboards, navigating different interfaces, and searching for customers across systems. FunnelFox consolidates all subscription data in one place. The Subscriptions page provides a unified view of all subscriptions purchased through FunnelFox funnels from your payment providers, including FunnelFox Billing. Most changes sync within seconds as webhooks from your trigger immediate updates.

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Subscriptions list

The main subscriptions page displays all your subscriptions in one table:
The subscription table includes the following columns:
  • Created: When the subscription was first created.
  • Email: Customer’s email associated with the profile. Click to copy the email.
  • Profile ID: The unique identifier for the customer in FunnelFox. Click to copy the ID.
  • Status:
    • Created - Subscription has just been created
    • Trialing - Subscription is in a free or paid trial period
    • Active - Currently billing and in good standing
    • Paused - Temporarily suspended but can be resumed
    • Cancelled - Will not renew after current period
    • Unpaid - Latest invoice wasn’t paid
    • Expired - Subscription has ended
  • Platform: The payment provider handling this subscription (Billing, Stripe, Solidgate, Paddle, etc.).
  • Price: The recurring amount charged for this subscription. Shows the regular price, not including any active discounts or trials.
  • PSP ID: The subscription identifier in the payment provider’s system.

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Filters

Use the filter bar at the top to quickly find specific subscriptions:
Enter a customer’s Profile ID to see all their subscriptions across different products and PSPs.
You can find the Profile ID in the Customers section or from your webhook data.

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Subscription details

Click any subscription to view complete details and management options:
Individual subscription details

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Details

The main subscription details include:
  • Customer: Email and link to full customer profile
  • Funnel: Which funnel converted this customer
  • Funnel Version: Specific version for A/B test tracking
  • Experiment: Which experiment converted this customer (if applicable)
  • Product: What they’re subscribed to (if using FunnelFox Billing)

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Billing information

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Price
The recurring amount charged for this subscription. Shows the regular price, not including any active discounts or trials.
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Billing Interval
How often the customer is charged (e.g., Daily, Weekly, Monthly, etc.).
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Status
  • Created - Subscription has just been created
  • Trialing - Subscription is in a free or paid trial period
  • Active - Currently billing and in good standing
  • Paused - Temporarily suspended but can be resumed
  • Cancelled - Will not renew after current period
  • Unpaid - Latest invoice wasn’t paid
  • Expired - Subscription has ended
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Renews
Whether the subscription will automatically renew. Shows “No” for cancelled subscriptions that will expire.

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Period information

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Created
Original subscription creation date. Never changes even if the subscription is paused or modified.
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Updated
Last modification timestamp.
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Period Start
Beginning of the current billing period.
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Period End
When the current period expires. This is when the next payment will be attempted (if renewing) or when access ends (if cancelled).

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Technical information

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Payment Provider
The managing this subscription.
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Environment
  • Production - Real customer subscription from a published funnel.
  • Sandbox - Test mode subscription from a funnel preview.
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Subscription ID
FunnelFox’s internal subscription identifier. Use this when working with webhooks or the API.
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PSP ID
The subscription ID in the payment provider’s system.

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Next steps