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View and monitor subscriptions from your FunnelFox Payments dashboard. This covers all FunnelFox Payments users — whether your customers subscribe through FunnelFox or your own custom funnels.

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Subscriptions list

Go to the Subscriptions page of your FunnelFox Payments dashboard to see all subscriptions in your organization. To narrow the list, fill in filters such as Email or Status, and click Apply filters. Click a subscription to open its Subscription Details page. To act on a subscription without opening it, use the three-dot menu at the end of its row. To see one customer’s subscriptions, find the customer with the search box at the top of the dashboard and open their page. Their subscriptions appear in the Subscriptions block.
You can also search and filter subscriptions with the FunnelFox Payments API.

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Subscription details

Each subscription has its own Subscription Details page. The subscription ID appears under the page title. Each billing cycle creates a new order, but all orders for the same subscription share this ID. The Subscription Information card shows these fields:
  • Started At: The UTC timestamp of when the subscription first became active. This value is set once and never changes.
  • Iteration: A count of billing periods that have started, beginning at 1 when the first period activates.
  • Current Period: The active billing period, displayed as a date range.
  • Next Billing Date: The date and time when the subscription will be charged next.
  • Unused premium after resume: The remaining paid time the user hadn’t consumed when the subscription was paused. It appears only when there is unused time.
The Plan field in the Pricing & Plan card shows the price point attached to this subscription. The Subscription Information card also shows two key fields that tell you the current state and what happens next:

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Status

The Status field shows the current subscription state:
  • INTRO: The subscription is in its trial period.
  • UPCOMING: The subscription is scheduled to start in the future using migration with the delayed_start strategy. It transitions to RECURRING when the previous subscription expires at the end of its paid period.
  • RECURRING: The trial is over and the subscription is active. Charges occur 2 hours before each billing cycle to ensure uninterrupted access.
  • AUTORENEW_OFF: Auto-renewal is disabled. The subscription will end after the current period.
  • PAUSED: The subscription is paused until a set date. Premium access is unavailable during this time.
  • GRACE: Payment failed, but the user still has temporary access.
  • RETRY: Payment failed and the system is retrying the charge.
  • EXPIRED: The subscription has ended.
The is_active webhook property is true when premium access is active, and false when it’s disabled.

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Next check

The Next check field shows when the next subscription action will occur. What happens depends on the current status:
A subscription can have multiple statuses simultaneously. When this happens, all corresponding actions occur at next_check. For example, a subscription with both RECURRING and AUTORENEW_OFF statuses won’t charge again (auto-renewal is disabled), but the current premium access remains active until it expires.

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Track status changes

Track all subscription status changes to maintain your own analytics and stay up-to-date on user activity. Each status change creates an event that you can view in two places:
  • In the Webhook Events block on the customer’s page or the subscription’s page.
  • At your backend via webhook (if configured).
The Subscription History block on the subscription’s page also lists its lifecycle events. Learn more about FunnelFox Payments webhook events.

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Next steps