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FunnelFox Billing helps you recover failed payments through automatic retries and payment cascading. These features work together to maximize payment recovery and protect your revenue.

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Retries

When a subscription renewal payment fails, FunnelFox Billing automatically charges the fallback with cascade payment, then retries charging the customer. This happens at approximately the user’s original payment time. Automatic retries help preserve subscriptions and reduce revenue churn. Each recovered subscription continues generating revenue without manual intervention. FunnelFox Billing offers two retry schedules:
The retry logic is configurable per merchant.
To check which schedule is active for your account, go to the Settings page in your FunnelFox Billing dashboard.
Retry schedule settings in FunnelFox Billing dashboard

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Smart retries

Smart retries use a longer schedule with more attempts and partial charge options. This schedule adapts based on the subscription interval length. Subscriptions with 7-day intervals or less:
  • Day 0 (billing problem detected): Activate grace period
  • Day 2: Partial charge (70%)
  • Day 7: Partial charge (50%)
Subscriptions with 31-day intervals or less:
  • Day 0 (billing problem detected): Activate grace period
  • Day 2: Full charge
  • Day 7: Full charge, deactivate grace period
  • Day 12: Partial charge (70%)
  • Day 20: Partial charge (50%)
Subscriptions with intervals greater than 31 days:
  • Day 0 (billing problem detected): Activate grace period
  • Day 2: Full charge
  • Day 7: Full charge, deactivate grace period
  • Day 12: Full charge
  • Day 22: Partial charge (70%)
  • Day 33: Partial charge (50%)

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Short retries

Short retries use a faster schedule with fewer attempts. This schedule is more aggressive and resolves billing issues faster. Subscriptions with 7-day intervals or less:
  • Day 0 (billing problem detected): Activate grace period
  • Day 2: Partial charge (70%)
Subscriptions with 31-day intervals or less:
  • Day 0 (billing problem detected): Activate grace period
  • Day 7: Partial charge (70%), deactivate grace period
  • Day 20: Partial charge (50%)
Subscriptions with intervals greater than 31 days:
  • Day 0 (billing problem detected): Activate grace period
  • Day 7: Full charge, deactivate grace period
  • Day 15: Partial charge (70%)
  • Day 33: Partial charge (50%)

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Payment cascading

Payment cascading immediately routes failed payments to backup payment processors even before retry attempts. Your revenue gets recovered while your customer gets a seamless experience. Fallback PSP helps protect your revenue in several scenarios:
  • Technical failures: Your primary processor (Stripe, Adyen, Checkout.com, or others) experiences downtime or technical issues.
  • Account restrictions: Your primary processor temporarily blocks or limits your account.
  • Processing errors: The primary processor returns gateway errors or other processing failures.
Contact your Solutions manager to enable and configure payment cascading for your account.

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Next steps