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FunnelFox Billing manages the complete payment lifecycle, from initial charge through retries and recovery. This architecture enables features like PSP switching and intelligent routing without disrupting your subscription logic.
Key insight: FunnelFox separates subscription management from payment processing. PSPs only handle charge authorization while FunnelFox manages everything else - subscriptions, retries, and customer lifecycle.

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Payment routing

To configure payment routing for your workspace, please contact your Customer Success Manager. This is how FunnelFox Billing payment routing works:
FunnelFox intelligently routes each payment based on your configuration:
1

Payment initiated

Customer submits payment in your funnel checkout.
2

Router evaluates

System checks routing rules.
3

PSP selected

Primary PSP attempted first, fallback if needed.
4

Charge processed

PSP authorizes card and processes payment.
5

Result handled

FunnelFox updates subscription based on result.

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Retries

To learn about FunnelFox Billing retries mechanism, go to the detailed Retries section.

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Grace periods

When a payment fails, customers keep access while FunnelFox attempts retries. This grace period lasts until the final retry attempt fails. Grace period length varies by billing cycle—longer subscriptions get more time to recover failed payments.
If a retry succeeds during the grace period, the billing cycle shifts forward to match the actual payment date.
Example:
  1. A subscription renews on July 1.
  2. Payment fails but succeeds on July 3.
  3. The next billing date becomes August 3 instead of August 1.
This ensures customers only pay for time with full access.

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Next steps

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